Leila Jacobs

Summary

Leila Jacobs is a operations professional with a track record of shipping high-impact work. Known for clear written communication and a bias toward measurable outcomes. Comfortable working across product, engineering, and design in fast-moving environments.

Experience

• Program Managerat Initech2017–now

  • Shipped a operations initiative that improved NPS by 53%.
  • Built a tooling framework adopted by 6 teammates.
  • Mentored 4 engineers; ran the interview loop.
• Head of Operationsat Standard Bank2014–2017

  • Shipped a operations initiative that improved engagement by 11%.
  • Built a scalable service adopted by 7 teammates.
  • Mentored 5 engineers; ran the interview loop.
• Operations Coordinatorat Naspers2011–2014

  • Shipped a operations initiative that improved revenue by 14%.
  • Built a data pipeline adopted by 8 teammates.
  • Mentored 1 engineers; ran the interview loop.

Education

• MBA · Operations

  University of KwaZulu-Natal · 2011–2015

Communication log

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